In April 2018, two Black men entered a Starbucks shop in the Rittenhouse Square neighborhood of Philadelphia for a business meeting with a white man who had not yet arrived. While they waited, and before ordering, one of the two asked to use the bathroom. He was refused. Eventually, they were asked to leave. When they did not, an employee called the police.

The subsequent arrests, captured in videos viewed millions of times online, prompted accusations of racism, protests and boycott threats. The company's chief executive apologized publicly, describing the way the men had been treated as "reprehensible." Starbucks took the extraordinary step of temporarily closing 8,000 stores to teach workers about racial bias.

Starbucks employees said they were forced to watch "video after video" of white cops attacking blacks as part of said "racial bias" training.